C1. Manual review
This policy applies to a Service Agreement that the Client has signed. A withdrawal by either party before signature is not a cancellation under this policy: no Checkout or payment takes place and the platform keeps a record of the withdrawal. After signature, cancellation and rescheduling requests are reviewed manually, case by case, using the agreed service, communications, circumstances and actual payment records. No automatic percentage or notice-based refund schedule is established. A full or partial refund requires review and must respect applicable law; no clause removes a mandatory refund right.
C2. Client service fee
Whether the Client service fee is refunded is decided in the same review. It is neither automatically refundable nor automatically retained.
C3. Rescheduling
Rescheduling requires agreement between Client and Vendor and a separately recorded amendment.
C4. Reversals and refunds
Payment administration may require a transfer reversal before a refund. A failed reversal or refund requires further review and must not be represented as completed. Processing time depends on the processor and payment method; an immediate refund is not promised.
C5. Chargebacks
Chargebacks follow the payment network and issuer processes and are not resolved automatically. Nothing guarantees recovery of funds from a Vendor or prevents a lawful dispute.
C6. How to request
Contact XelyVibe support (support@xelyvibe.com) with the booking identifier and the reason.